FAQ
You've got questions. We've got answers - straight from the onboarding playbook.
How long will the onboarding take?
What happens after the onboarding process is complete?
How do I add new users?
How do I deactivate a user?
I don't see a property on the platform that's in my OTA / PMS account.
How can I add a new unit for Shared Services coverage?
What happens if the wrong information is given to a guest?
What happens if you get a bad review because of a guest communication issue?
How do I pause or cancel my Shared Services services?
How do I port in numbers?
How do I port out numbers?
Team Members
How long from first conversation to onboarding a team member?
What is included in the onboarding fee?
What training does my Extenteam team member receive before joining my staff?
Can I talk to a team member before they're offered my job?
Who is my contact person if I have questions or concerns?
What if I have to replace a team member?
How does Extenteam handle sensitive information?
Am I required to pay team members for US holidays?
Can I cancel my Extenteam subscription?
Extenteam streamlines operations for property managers with top global talent and AI-driven software - a service-first approach to growth and efficiency.
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Miami, FL 33136
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