INC 5000 top companies
INC 5000 top companies
Skift TOP 250
Skift TOP 250
Simplified Guest Services
for Property Managers.
Simplified Guest Services
for Property Managers.
Simplified Guest Services
for Property Managers.
AI handles the ordinary. Humans conduct the rest.
AI handles the ordinary. Humans conduct the rest.
AI handles the ordinary. Humans conduct the rest.
properties served
repetitive messaging cut
repetitive messaging cut
faster response times
guest-sat uplift
Plays nicely with the stack you already run
Everyone else built AI and called it a team.
Everyone else built AI and called it a team.
We built the team
then taught it AI.
We built the team
then taught it AI.
Every new entrant sells the same dream: an AI that runs your rentals. It mostly works. Until your guest's flight gets cancelled at 2:14 AM and the model hallucinates a refund policy.
Extenteam has been running guest communications for short-term rentals longer than most of those companies have existed. Our hospitality-trained team in three time zones handles every conversation the AI shouldn't, and our AI handles every conversation the team shouldn't.
We are the original short-term rental orchestration layer.
Every new entrant sells the same dream: an AI that runs your rentals. It mostly works. Until your guest's flight gets cancelled at 2:14 AM and the model hallucinates a refund policy.
Extenteam has been running guest communications for short-term rentals longer than most of those companies have existed. Our hospitality-trained team in three time zones handles every conversation the AI shouldn't, and our AI handles every conversation the team shouldn't.
We are the original short-term rental orchestration layer.
Who we serve
Who we serve
Built for every operator.
Built for every operator.
Built for every operator
From a single Airbnb in Aspen to a 1,200-unit multifamily portfolio in Miami - we scale to the shape of your operation.
From a single Airbnb in Aspen to a 1,200-unit multifamily portfolio in Miami - we scale to the shape of your operation.
Vacation Rental PMs
Vacation Rental PMs
Guest Services
Guest Services
Marketing
Marketing
Back-Office Coordination
Back-Office Coordination
Reservations
Reservations
Airbnb Hosts & Owners
Airbnb Hosts & Owners
Guest Services
Guest Services
Marketing
Marketing
Listing Optimization
Listing Optimization
Reservations
Reservations
Multifamily & Long-Term
Multifamily & Long-Term
Resident Services
Resident Services
Leasing Support
Leasing Support
Database Cleanup
Database Cleanup
Back-Office
Back-Office
AI Guest Support Escalation Demo
AI Guest Support Escalation Demo
Watch routine guest requests resolved instantly while critical issues are escalated to a human operator.
Watch routine guest requests resolved instantly while critical issues are escalated to a human operator.
One workspace for the whole operation.
One workspace for the whole operation.
One workspace for the whole orchestra.
Managers, agents, and AI working from the same dashboard, the same knowledge base, the same triage board. No tab-hopping. No context loss.
Managers, agents, and AI working from the same dashboard, the same knowledge base, the same triage board. No tab-hopping. No context loss.
Guest conversations, all in one place.
We connect to all PMS/OTA platforms, so you can easily keep track of all your guest communications.
- Auto-sorted by urgency
- View and take over any guest communications
- Maintain context and respond across all platforms
What we DO
Two ways to put us to work.
Two ways to put us to work.
Two ways to put us to work.
24/7 Guest Services Coverage
24/7 Guest Services Coverage
No need to hire! A 'plug and play' pod of guest-services pros plus an AI orchestration layer covering every channel, every property. The only after-hours line that actually closes loops.
No need to hire! A 'plug and play' pod of guest-services pros plus an AI orchestration layer covering every channel, every property. The only after-hours line that actually closes loops.
Learn more
BEST VALUE
Dedicated Team Members
Dedicated Team Members
A full-time hospitality professional. Hired for you. Trained on your property file. Integrated into your stack.
A full-time hospitality professional. Hired for you. Trained on your property file. Integrated into your stack.
Learn more
The three pillars
3 reasons operators keep choosing us.
3 reasons operators keep choosing us.
3 reasons operators keep choosing us.
01.
Human in the loop
Human in the loop
The only AI you'll trust with your five-star reviews.
The only AI you'll trust with your five-star reviews.
Every escalation lands with a hospitality-trained teammate who's read the property file, the guest history, and the last twelve messages. AI for speed. Humans for trust. You for growth.
Every escalation lands with a hospitality-trained teammate who's read the property file, the guest history, and the last twelve messages. AI for speed. Humans for trust. You for growth.
AI › "Check-in is at 4 PM..."
AI › "Late checkout confirmed."
Handoff to Maria
Maria › "I'm so sorry - plumber's on the way."
02.
Always on
Always on
60,000 properties. Zero off-hours. Zero excuses.
60,000 properties. Zero off-hours. Zero excuses.
Coverage that doesn't sleep, doesn't sigh, doesn't say "let me check Monday." Across SMS, email, OTA inbox, and phone - in any timezone, on any holiday, while you're at dinner.
Coverage that doesn't sleep, doesn't sigh, doesn't say "let me check Monday." Across SMS, email, OTA inbox, and phone - in any timezone, on any holiday, while you're at dinner.
02.
Always on
60,000 properties. Zero off-hours. Zero excuses.
Coverage that doesn't sleep, doesn't sigh, doesn't say "let me check Monday." Across SMS, email, OTA inbox, and phone - in any timezone, on any holiday, while you're at dinner.
03.
Built in, not bolted on
Built in, not bolted on
We were running guest comms before AI knew what a guest was.
We were running guest comms before AI knew what a guest was.
A decade-plus in short-term rentals means we've already broken the things you're worried about. Our playbooks were forged on real check-ins, real plumbing failures, real OTA chargebacks.
A decade-plus in short-term rentals means we've already broken the things you're worried about. Our playbooks were forged on real check-ins, real plumbing failures, real OTA chargebacks.
Airbnb
28,400 doors
VRBO
14,200 doors
Hotels
6,100 keys
Multifamily
8,900 units
Glamping
2,400 sites
Operators who trust us with their guests
What operators actually say.
What operators actually say.
What operators actually say.
"Extenteam doesn't feel like a vendor - they feel like the operations team I always wanted."
Alex Foti
Director of Operations · Bretton Woods
"We covered 24/7 guest comms inside two weeks. Our team finally got their evenings back."
Ashley Luke
GM · iTrip Park City
"The AI is fast, the humans are kind, and somehow it all just works as one team."
Jeff Seifert
Founder · Paradise in Hawaii
"I stopped checking my phone at midnight. That's the whole pitch, honestly."
Leiny Balea
Operations Lead · Strip View Suites
"Our five-star review rate jumped. The handoffs between AI and humans are seamless."
Kelly Beach
Owner · Tropical Escape
"Best decision we made in 2025. Period."
Kiera Jones
Co-founder · Thatch
"They onboarded faster than our PMS migration. Wild."
Eric Thibodeaux
Director · Current Tides
"Extenteam doesn't feel like a vendor - they feel like the operations team I always wanted."
Alex Foti
Director of Operations · Bretton Woods
"We covered 24/7 guest comms inside two weeks. Our team finally got their evenings back."
Ashley Luke
GM · iTrip Park City
"The AI is fast, the humans are kind, and somehow it all just works as one team."
Jeff Seifert
Founder · Paradise in Hawaii
"I stopped checking my phone at midnight. That's the whole pitch, honestly."
Leiny Balea
Operations Lead · Strip View Suites
"Our five-star review rate jumped. The handoffs between AI and humans are seamless."
Kelly Beach
Owner · Tropical Escape
"Best decision we made in 2025. Period."
Kiera Jones
Co-founder · Thatch
"They onboarded faster than our PMS migration. Wild."
Eric Thibodeaux
Director · Current Tides
"Extenteam doesn't feel like a vendor - they feel like the operations team I always wanted."
Alex Foti
Director of Operations · Bretton Woods
"We covered 24/7 guest comms inside two weeks. Our team finally got their evenings back."
Ashley Luke
GM · iTrip Park City
"The AI is fast, the humans are kind, and somehow it all just works as one team."
Jeff Seifert
Founder · Paradise in Hawaii
"I stopped checking my phone at midnight. That's the whole pitch, honestly."
Leiny Balea
Operations Lead · Strip View Suites
"Our five-star review rate jumped. The handoffs between AI and humans are seamless."
Kelly Beach
Owner · Tropical Escape
"Best decision we made in 2025. Period."
Kiera Jones
Co-founder · Thatch
"They onboarded faster than our PMS migration. Wild."
Eric Thibodeaux
Director · Current Tides
HOW IT WORKS
From your stack to orchestrated calm.
From your stack to orchestrated calm.
From your stack to orchestrated calm.
1.
Connect
Plug Extenteam into your PMS, OTAs, and messaging stack in under 24 hours.
2.
Train
We learn your property file, your tone, your edge cases - from real conversations, not prompts.
3.
Run
AI handles the routine 24/7. Humans handle the rest, instantly.
4.
Grow
You add doors, units, properties. We scale headcount and intelligence behind the scenes.
Resources
Extenteam in the wild.
Extenteam in the wild.
Extenteam in the wild.
See all
From Scattered Calls to Five-Star Reviews: How iTrip Aspen Snowmass Found Their Focus with Extenteam
Too AI or Too Human: Finding the Right Balance in Hospitality
From On-Call Exhaustion to Coastal Calm: How North State Hospitality Found a Better Way
The STR Market Is Maturing - is Your Operations Stack Ready to Keep Up?
From Burnout to Balance: How Curated Getaways Reclaimed Peace of Mind
The Benefits of Virtual Staffing in Vacation Rental Property Management - Interview with James Bugner, CRO
From Scattered Calls to Five-Star Reviews: How iTrip Aspen Snowmass Found Their Focus with Extenteam
Too AI or Too Human: Finding the Right Balance in Hospitality
From On-Call Exhaustion to Coastal Calm: How North State Hospitality Found a Better Way
The STR Market Is Maturing - is Your Operations Stack Ready to Keep Up?
Ready to run a smarter operation?
Ready to run a smarter operation?
Ready to run a smarter operation?
Let's connect to find the best solution for your team.
Let's connect to find the best solution for your team.
"Extenteam doesn't feel like a vendor - they feel like the operations team I always wanted."
Alex Foti
Director of Operations · Bretton Woods
"We covered 24/7 guest comms inside two weeks. Our team finally got their evenings back."
Ashley Luke
GM · iTrip Park City
"The AI is fast, the humans are kind, and somehow it all just works as one team."
Jeff Seifert
Founder · Paradise in Hawaii
Extenteam streamlines operations for property managers with top global talent and AI-driven software - a service-first approach to growth and efficiency.
101 NW 8th St, Ste 200
Miami, FL 33136
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